Dear Customer!

Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on the online settlement of consumer disputes and amending Directive 2006/2004 / EC and Directive 2009/22 / EC (Consumer Online Dispute Resolution Directive) Hereinafter referred to as the Regulation), the European Commission has set up an online dispute resolution platform, available from 15 February 2016 for online sales or service contracts to consumers and traders in the event of a consumer dispute.

The scope of the Regulation extends directly to a trader established in an EU-based online sales or service contract established in the EU where a consumer dispute arises between him and the online sales or service contract between him and the consumer.

In case of a cross-border consumer dispute, the dispute with the EU webshop in Hungary is exclusively and quickly decided by the conciliation body operating beside the Budapest Chamber of Commerce and Industry.

In order to use the online dispute resolution platform, you must register with the European Commission system beforehand.

You can access the online dispute resolution platform after registering with the European Commission system using the following link:

After loading the page, select your preferred language, log in and follow the instructions on the page.

If you have any further questions about cross-border online dispute resolution, the Budapest Conciliation Board can provide you with detailed information.

The Budapest Conciliation Body:

1016 Budapest, Krisztina krt. 99. III. em. 310th

Mailing address: 1253 Budapest, Pf .: 10.

E-mail address:,

Fax: 06 (1) 488-286

Phone: 06 (1) 488 21 31