These General Terms and Conditions (hereinafter: GTC) are the Customer (hereinafter referred to as the Customer) using the electronic trading services provided by Foltvilag Trade and Service Limited Company (hereinafter: Service Provider) and the Service Provider through the website. its rights and obligations. (Service Provider and Customer hereinafter referred to as the Parties). The GTC applies to all legal transactions and services that occur through the website, regardless of whether it is executed from Hungary or abroad by the Service Provider or its contributor.

Service Provider Details:

  • Name: Foltvilag KFT
  • Headquarters and mailing address: 2800 Tatabanya, Banyi János utca 85
  • Customer Service, Site and Packaging Point Address: 2800 Tatabánya, Kossuth Lajos utca 89
  • Telephone: +36 (30) 582 1611
  • Email address:
  • Business Registration Number: Cg. 11-09-005752
  • Name of the court: Tatabánya Tribunal Company Court
  • Tax ID: 11473462-2-11

Hosting Provider Details:

Company: PWS Online Kft.

Address: 9011 Győr, Szikes út 25. (nem ügyfélszolgálat)

Tax: 27457993-2-08


1. General Information, Agreement between the Parties

1.1. The scope of the present GTC covers all electronic commerce services provided on the territory of Hungary, through the electronic store (hereinafter referred to as Foltvilag Online Store) located at (hereinafter referred to as the Website). In addition, the scope of this GTC covers all commercial transactions in the territory of Hungary established between the Parties specified in this contract. Purchase in the Foltvilag Online Store is provided by the Electronic Commerce Services and Information Society Services Act CVIII of 2001. ("Elkertv.").

1.2. Purchase at the Foltvilag Online Store is possible by an electronic order as specified in this GTC.

1.3. Most of the services of the Foltvilag Online store are available to all users without registration. However, some services are subject to registration (then entry), to which anyone is entitled as specified in the GTC.

1.4. After the order has been placed, the contract may be freely changed or canceled until it is completed. This is possible by telephone and e-mail. The contract concluded between the Parties with the purchase of the goods in the Hungarian language shall be deemed to be a written contract, the Service Provider shall register it and keep it for 5 years after its creation.

1.5. The language of the contract is Hungarian.

1.6. The Service Provider shall not be subject to any code of conduct.

1.7. Customer Service: Foltvilag KFT

Customer Service Office is located at 2800 Tatabanya, Kossuth Lajos utca 89.

Customer Service Opening Hours: (weekdays: 8:00 to 16:00)

Phone: +36 (30) 582 1611

Internet address:


2. Registration

2.1. Under Registration on the Home page, registration can be made by filling in the data sheet, which consists of two parts. After a click on the link sent in the email to validate the registration, a more detailed personal information form (a free user name, a real email address, and a selected password is required) will be followed by a more detailed personal data sheet, which can be completed before the order is placed. By registering on the Website, the Client declares that he / she has read and accepted the terms of this GTC and the Privacy Statement published on the Website, and agrees to the data processing contained in the Privacy Statement.

2.2. The Service Provider shall not be liable for any delivery delays or other problems or errors due to erroneous and / or inaccurate information provided by the Customer. The Service Provider shall not be liable for any damages arising from the Customer's forgetting of his password or becoming available to any unauthorized person for any reason not attributable to the Service Provider. The Service Provider manages all registrations as an independent legal entity. You can change the previously recorded data after logging in, after the Personal Settings link is clicked, you can change the Personal Data available, which may also affect the details of active orders. The Service Provider shall not be liable for any damages or defects arising from the modification of the registered data by the Customer.

3. Order

3.1. The essential characteristics, characteristics and instructions for the use of the goods to be purchased can be found on the information page of the particular article by providing the detailed actual properties of the goods in the instruction manual accompanying the product. The Service Provider is considered to be a contract performance if the product has more favorable, more favorable properties than the information provided on the website or in the instruction manual. If you have any questions about the goods before buying, our customer service team is at your disposal. The instructions for use of the product we distribute, where required by law, are included with the product. If you do not receive the obligatory instruction manual along with the goods, you should immediately notify us - before you use the goods - at our after-sales service. If you need more information about the quality, basic properties, use and usability of any of the items on the Website, please contact our Customer Support Center for details and contact details in section 1.5.

3.2. The purchase price is always the amount indicated for the selected product, which, if not specifically indicated, is already included in the value added tax. The cost of delivery is not included in the purchase price of the products.

3.3. The Service Provider reserves the right to change the prices of products that can be ordered from the Website by the fact that the amendment enters into force at the same time as appearing on the Website. The change does not adversely affect the purchase price of already ordered products. We are unable to refund money when initiating an online bank card payment, in the event of a price drop between the sending of the electronic payment notification and the receipt of the product. Checking your online payment transaction takes a minimum of 24 hours, and the product can only be picked up after that.

3.4. If, despite all due diligence of the Service Provider, a defective price is placed on the Website surface, in particular the obviously erroneous, eg. the service provider is not obliged to deliver the product at the wrong price, but can offer the delivery at the right price. knowing that the Customer may withdraw from his / her intention to purchase. Product images published on the site are only for illustration, and may differ from reality.

3.5. The Order shall be accepted by the Service Provider's Website only from the Registered Customer and only if the Customer completes all the fields required for the order. (If the Customer fills in a field incorrectly or incompletely, he receives an error message from the Service Provider.) The Service Provider shall not be liable for any delivery delay or other problem or error attributable to the Customer's erroneous and / or inaccurate ordering data.

You can place an order in the Foltvilag Online store by signing up after registration and using the Basket. You may place your selected items in your Cart by clicking on the "Add to Cart" button on the Product Details page after clicking on each product. You can view and modify the contents of the Cart after clicking on the basket icon on the right side of the Website, where you can specify the desired quantity of each product, or delete the contents of the Cart ("Empty Your Cart"). If the Customer has finalized the contents of the Shopping Cart, click "Continue to Receipt Methods" to log on to the Website or register to place an order. You can then choose from receiving modes or enter billing and shipping information. If you have provided all the necessary details and selected the pick-up method, you can choose how you want to settle the total amount of your order by clicking on the "Go to payment methods" button. If you choose from the payment methods, you can check the details of your order before placing an order by clicking on the "Continue to verify data" button on a summary page, change the billing and shipping address, choose the method of payment and shipping, and comment on your order.

The order will be sent after the order has been sent by clicking on the "Send Order" button. Thus, the order is placed by clicking on the "Submit Order" button, which creates a payment obligation for the Client.

4. Correcting data entry errors

4.1. At any stage of the order and until the order is sent to the Service Provider, the Webshop has the opportunity to correct the data entry errors on the ordering surface at any time (eg by deleting the product from the basket by clicking on "Delete").

5. Order binding, confirmation

5.1. The Service Provider shall confirm the receipt of the order (order) sent by the Client without delay, by automatic confirmation e-mail to the Client within 48 hours, which confirmation e-mail contains the data provided by the Customer during the purchase or registration (eg. billing and shipping information), order ID, order date, list of items for the ordered product, quantity, product price, shipping cost, and total amount payable. This confirmation email will only inform the Customer that your order has been received by the Service Provider.

5.2. The Customer shall be exempt from the offer if he does not receive a separate acceptance e-mail from the Service Provider without delay, ie within 48 hours.

5.3. If the Customer's order has already been sent to the Service Provider and an error is detected regarding the information contained in the confirmation e-mail, it must notify the Service Provider within 1 day.

5.4. The order is considered to be an electronically concluded contract, which is governed by Act V of 2013 on the Civil Code, on certain issues of electronic commerce services and on information society services. governed by law. The contract falls within the scope of Government Decree 45/2014 (II.26.) On detailed rules for consumer and business contracts and takes into account the provisions of Directive 2011/83 / EU of the European Parliament and of the Council on Consumer Rights.

6. Shipping and Payment Terms

6.1. The Service Provider shall deliver the goods requested and delivered to the house free of charge by its own means of transport or by using a forwarding company if the gross value of the given order reaches the free shipping amount published on the Website at all times. In the case of orders marked with a delivery that does not reach the free shipping charge, the freight will be borne by the Client in such a way that the freight will be shown on the order summary screen, the invoice and the confirmation email. Customer information on current shipping charges can be found here. If you receive more than one order from a Customer on the same day, these will be taken into account separately for the home delivery charge and only home delivery orders that exceed the free shipping value are free. If the Customer indicates at the time of the second order and it is still possible on the basis of the Service Provider's feedback, the Service Provider may merge the orders, however, it is no longer possible to postpone the already launched packages. The Service Provider reserves the right to change the delivery fee by the fact that the amendment enters into force simultaneously with its appearance on the Website. The change does not affect the purchase price of the products already ordered.

6.2. After the order can be fulfilled, the Service Provider gives the Customer the opportunity to choose the delivery date, which does not indicate a specific date, but only serves to select an approximate delivery interval. The Service Provider is not able to accept delivery to a specific hour. The delivery deadlines for the Website Services link to the Home Delivery link are for information only, and the actual delivery time is always included in the order confirmation.

6.3. The ordered product can be picked up personally at the Service Provider's premises, based on the Customer's prior notice:

2800 Tatabanya, Kossuth Lajos utca 89

6.4. The Service Provider shall perform the services ordered on the Website at the location indicated in the order confirmation sent to the Customer by e-mail.

6.5. The Customer can find out about the payment methods and the delivery options provided by the Service Provider here.

7. Right of withdrawal

The provisions of this clause apply only to a natural person acting outside his trade, profession or business, who purchases, orders, receives, uses, uses, and is the addressee of a commercial communication, offer (hereinafter referred to as the Consumer) relating to the goods.

The consumer is entitled to the contract for the sale of the product

(a) the product;

(b) for the supply of more than one product, the last product supplied;

(c) in the case of a product consisting of several lots or pieces, the last batch or piece delivered;

(d) if the product is to be delivered on a regular basis within a specified period, within fourteen (14) days from the date of receipt of the first service by the Consumer or by a third party other than the carrier, without giving any reason.

The consumer is entitled to exercise the right of withdrawal between the date of conclusion of the contract and fourteen (14) days from the date of receipt of the product.

The consumer is not entitled to the withdrawal right

- in the case of sealed packaged audio or video recordings and the sale of computer software, where the consumer has unpacked the packaging after the transfer; - in the case of a non-prefabricated product which has been produced at the consumer's request or at his express request, or in the case of a product which has been clearly customized to the consumer.

7.1. The process of exercising the right of withdrawal

7.1.1. If the Consumer wishes to exercise his / her right of withdrawal, he / she shall provide a clear statement of his / her intention to withdraw (eg by post, fax or e-mail) to the Service Provider using the contact details indicated at the beginning of this GTC. For this purpose, the Consumer may also use the withdrawal form attached to the order confirmation email or available through the following link. The consumer shall exercise his right of withdrawal in due time by sending his cancellation declaration to the Service Provider before the expiry of the above deadline.

7.1.2. The Consumer shall be responsible for proving that he exercised his right of withdrawal in accordance with the provisions set forth in paragraph 7 above.

7.1.3. In both cases, the Service Provider shall immediately confirm receipt of the Consumer's Disclaimer by email.

7.1.4. In the event of a written cancellation, it shall be deemed to have been validated in due time if the Consumer sends its statement to the Service Provider within 14 calendar days (even on the 14th calendar day).

7.1.5. In case of posting by post, the Service Provider shall take into account the date of sending the e-mail or fax in case of posting by e-mail or by fax. The Consumer's mail will be mailed as a recommended shipment to prove the date of dispatch with credibility.

7.1.6. In the event of withdrawal, the consumer shall return the ordered product without undue delay to the address of the point of delivery indicated below, but shall return it no later than 14 days after the date of notification of the withdrawal. Receiving Point: Foltvilág KFT, 2800 Tatabanya, Kossuth Lajos utca 89.

7.1.7.The deadline shall be deemed to be met if the Consumer sends the product (post or hand over to the courier ordered by him) before the 14-day deadline expires.

7.1.8. The cost of returning the product to the Service Provider's address shall be borne by the Consumer, unless the Service Provider has undertaken to bear these costs. At the request of the Consumer, the Service Provider shall arrange for the return delivery, but the cost of return delivery organized by the Service Provider shall be borne by the Consumer, in which case the Service Provider shall not transfer the cost of the returned delivery from the Consumer; The customer service of this service is received by the Service Provider's customer service.

7.1.9. The Service Provider will not be able to take over the package returned with the delivery. In addition to the cost of returning the product, no other costs will be borne by the Consumer in connection with the cancellation.

7.1.10. If the Consumer withdraws from the Contract, the Service Provider shall, without delay, but no later than 14 days after the receipt of the Consumer's Disclaimer, reimburse the Consumer for any consideration, including the cost of transportation (delivery), except for any additional costs arising from The consumer has chosen a mode of transport other than the cheapest conventional mode of transport offered by the Service Provider. The Service Provider is entitled to withhold the refund until the product has been returned or the Consumer has not verified that it has returned it: the Service Provider shall take into account the earlier date.

7.1.11. The Service Provider will use the same payment method as the payment method used in the original transaction, unless

8. Warranty

8.1. Mandatory warranty

8.1.1.The Service Provider's Code of Civil Service and 151/2003. (IX. 22.) Government Decree, which means that the liability shall be released from liability only for the duration of the warranty if it proves that the defect is due to the improper use of the product.

8.1.2. The duration of the warranty (warranty period) is the actual delivery, ie the delivery of the product to the Customer, or the commissioning by the Service Provider or its agent, the commissioning date. Durable consumer goods are covered by 151/2003 on the mandatory guarantee for certain durable goods. (IX.22.) Annexed to the Act, for which the law provides for a one-year mandatory warranty period. The (substantive) scope of the Regulation applies only to products sold under a new consumer contract concluded in Hungary and listed in the Annex to the Regulation.

There is no warranty of error if the reason for this is after the product has been delivered to the Customer, such as

- improper commissioning (unless commissioning is performed by the Service Provider or its agent, or if improper commissioning is due to a fault in the operating manual)

- misuse, non-observance of the operating instructions, - improper storage, improper handling, damage,

- elemental damage caused by a natural disaster.

In the event of a warranty under the warranty, Customer shall:

- primarily, at its option, may require repair or replacement, unless the performance of the chosen warranty claim is impossible, or if it would result in a disproportionate additional cost to the Service Provider in relation to the performance of the other warranty claim, taking into account the value of the product in good condition, the severity of the breach, and has caused a Customer's interest in fulfilling the warranty claim.

- if the Service Provider did not undertake the repair or replacement, it cannot fulfill the Consumer's interests within the deadline, or if the Customer's interest in the repair or replacement has been terminated, the Customer shall, at his / her discretion, reduce the purchase price proportionally. You may request, repair, or repair, or cancel the contract at the expense of the Service Provider. There is no place for withdrawal due to insignificant error.

If the Customer applies for a replacement within three working days after the purchase (commissioning) due to the failure of the product, the Service Provider is obliged to replace the product, provided that the malfunction prevents proper use.

Correction or replacement, subject to the characteristics of the product and the intended purpose of the Customer, shall be carried out within a reasonable time, in the best interests of the Customer. The Service Provider shall endeavor to complete the repair or replacement within fifteen days.

Only new parts may be incorporated into the product during repair.

The warranty period does not include any part of the repair period during which the Customer is unable to use the product properly. The warranty period for the replacement (repair) of the product or part of the product is renewed for the replaced (repaired) product (product part) and for the defect resulting from the repair.

8.1.3. The Service Provider shall bear the costs related to the performance of the warranty obligation.

8.1.4. The Service Provider shall be exempt from its warranty obligation only if it proves that the cause of the fault arose after the performance.

8.1.5. However, the Customer shall not be entitled to enforce the claim for warranty and warranties for the same defect, as well as for product warranty and warranty claims at the same time. Regardless of these limitations, the Customer shall be entitled to the rights arising from the warranty, irrespective of the rights specified in clauses 9.1 and 9.2.

8.1.6. The warranty does not affect the enforcement of Customer's legal rights, in particular proprietary and product warranty or indemnity rights.

8.1.7. In the event of a dispute between the parties that cannot be settled amicably, the Customer may initiate a mediation procedure, as described in Section 12.2. as indicated in point.

8.2. Voluntary warranty

8.2.1. The Service Provider undertakes the warranty (warranty) indicated on the Website for the products sold by it, which may be longer than the period prescribed by the Government Decree. The Service Provider shall communicate the duration of the warranty for each product no later than the date of receipt of the Product by the Customer with a guarantee voucher (warranty voucher).

9. Warranty

9.1. a warranty

9.1.1. In the event of faulty performance of the Service Provider, the Customer may enforce a claim against the Service Provider. In the case of a consumer contract, the Customer may, during the 2-year limitation period from the date of receipt, enforce its warranty claims for product defects that already existed at the time of delivery. In addition to the two-year limitation period, Customer is no longer able to enforce warranty rights.

9.1.2. In the case of a contract concluded with a non-consumer, the right holder may enforce his warranty claims for a period of one year from the date of receipt.

9.1.3. Customer may, at his / her discretion, request repair or replacement, unless the fulfillment of such Customer's demand is impossible or would cause disproportionate additional costs to the Service Provider in relation to other needs. If the Customer has not requested or requested the repair or replacement, the Customer may request a proportionate delivery of the consideration or the Customer may repair or correct the defect at the expense of the Service Provider or, in the end, terminate the Contract. There is no place for withdrawal due to insignificant error.

9.1.4. The Customer may also switch from the chosen right of warranty to another, but shall bear the cost of the transfer, unless it is justified or the Service Provider has given cause.

9.1.5. The Customer shall notify the Service Provider immediately, but not later than within two months after the discovery of the defect.

9.1.6. Customer may enforce its warranty claim directly against the Service Provider. Within six months of the performance of the contract, the assertion of the warranty claim shall be subject to the condition that the Customer has purchased the product from the Service Provider (by presenting a copy of the invoice or invoice), in addition to the notification of the defect. In such a case, the Service Provider shall be exempt from the warranty only if it overrides this presumption, that is, it proves that the defect of the product arose after delivery to the Customer. If the Service Provider can prove that the cause of the fault is due to the fault attributable to the Customer, it shall not be obliged to accept the Customer's warranty claim. However, after six months of performance, the Customer is required to prove that the fault he / she has discovered already existed at the time of performance.

9.1.8. If the Customer validates his warranty claim for a part of the product that is separable from the point of view of the indicated defect, the warranty claim shall not be deemed validated for other parts of the product.

9.2. product warranties

9.2.1. In the event of a defect in the product (movable item), the Customer deemed to be the consumer, at his / her discretion, shall: 9.1. You may enforce the right of warranty or product warranties specified in Clause 3.1.

9.2.2. However, the Customer is not entitled to enforce the claim for warranty and product warranties at the same time, due to the same error, simultaneously. However, in case of effective enforcement of the product warranty claim, the Customer may enforce the warranty claim for the replaced product or the repaired part against the manufacturer.

9.2.3. As a product warranty claim, Customer may only request the repair or replacement of the defective product. The Customer shall prove the defect of the product in case of claiming product warranty claim.

9.2.4. A product is considered to be defective if it does not meet the quality requirements in force at the time of placing it on the market or if it does not have the characteristics given in the manufacturer's description.

9.2.5. Customer may enforce its product warranty claim within two years of the product being marketed by the manufacturer. At the end of this period, he will lose his entitlement. The Customer shall notify the manufacturer of the defect without delay after the fault has been discovered. An error within two months of the discovery of the error shall be deemed to have been notified without delay. The consumer is liable for the damage caused by the delay in the communication.

9.2.6. The Customer may exercise its product warranty claim against the movable producer or distributor (Service Provider).

9.2.7. The Ptk. the manufacturer and distributor of the product.

9.2.8. The manufacturer, distributor (Service Provider) is only exempted from product liability if he can prove that:

the product was not manufactured or marketed in the course of its business, or

the error was not recognizable at the time of placing on the market, according to the state of the art and technology

the defect of the product arises from the application of a law or a mandatory regulatory requirement.

9.2.9. The manufacturer, distributor (Service Provider) must provide one reason for the exemption.

10. Responsibility

10.1. The information on the Website has been placed in good faith, but they are for informational purposes only and the Service Provider is not responsible for the accuracy or completeness of the information.

10.2. Customer may use the Website solely at his own risk and agree that the Service Provider shall not be liable for any property and non-material damage arising from its use, in addition to liability for any breach of contract that is deliberately, grossly negligent or criminal, and that violates life, physical integrity and health. .

10.3. The Service Provider excludes all liability for the behavior of the Website Users. The Customer is fully and exclusively responsible for his / her own conduct, in which case the Service Provider will fully cooperate with the acting authorities in order to detect violations.

10.4. Service pages may include links (links) that lead to pages of other service providers. The Service Provider is not responsible for the privacy practices and other activities of these providers.

10.5. The Service Provider may, but is not obliged to, check the content made available by the Clients during the use of the Website, and the Service Provider is entitled, but not obliged, to search for signs of illegal activity.

10.6. Due to the global nature of the Internet, Customer agrees to act in accordance with the relevant national laws when using the Website. If any activity related to the use of the Website is not permitted under the law of the State of the Customer, the Customer shall be solely responsible for such use.

10.7. If the Client detects objectionable content on the Website, he / she shall immediately inform the Service Provider. If the Service Provider finds the signal valid in good faith, it is entitled to immediately delete or modify the information.

11. Copyright

11.1. The Website is protected by copyright. The Service Provider is the copyright holder or authorized user of all content displayed on the Website and the Services provided through the Website: any copyrighted work or other intellectual creation (including, but not limited to, all graphics and other materials, layout, editing of the Website). used software and other solutions, ideas, implementations).

11.2. The contents or parts of the Website may be saved or printed on physical or other media for private use or with the prior written consent of the Service Provider. Any use beyond private use, such as storage in a database, forwarding, publishing or downloading, or placing on the market, may only be made with the prior written consent of the Service Provider.

11.3. In addition to the rights expressly provided for in this GTC, the registration, use of the Website and any provision of the GTC shall not entitle the Customer to use or exploit any trade name or trademark on the Website. In addition to the intended use of the Website, the temporary reproduction required for this purpose, and private copying, such intellectual property may not be used or utilized in any other form without the prior written consent of the Service Provider.

12. Enforcement options

12.1. complaint management

The Customer may submit the Customer's objections related to the Product or the Service Provider's activities to the following contacts:

Customer Service (Customer Service)

Address: 2800. Tatabanya, Kossuth Lajos utca 89

Personal Customer Service Opening H-P: 8-16 Telephone: (30) 582-1611

Telephone Customer Service Opening Hours: 8-16 hours on business days,

Contact: Siposne Czech Margit


Customer Complaint about the Product or its Activity 12.1. may be made available in accordance with the provisions of

Pursuant to the legislation in force, the Service Provider will immediately investigate the oral complaint (in the shop) and remedy it as necessary, if the nature of the complaint permits. If the Customer disagrees with the handling of the complaint or if it is not possible to investigate the complaint immediately, the Service Provider shall immediately record the complaint and its position on the complaint and a copy thereof.

in the case of a personally reported oral complaint, it will be handed over to the Customer

in the case of an oral complaint made by telephone, it shall be sent to the Customer at the latest at the same time as the substantive response specified in the written complaint section and shall continue to act in accordance with the provisions of the written complaint.

The Service Provider is obliged to provide a unique identification number on the telephone, which helps to find the complaint back. The Service Provider shall provide this number to the Customer.

The Service Provider is obliged to examine the written complaint within thirty days after receiving it and to respond to it in a substantive manner to ensure that the response reaches the Client. If the Service Provider rejects the complaint, it shall justify its position in its substantive response to the refusal.

The Service Provider shall keep a record of the complaint and a copy of the reply for five years.

The Service Provider shall submit the objections submitted by the Customer in accordance with Section 12.1. It is available from 8:00 am to 4:00 pm on weekdays on the direct contact details provided in section 2.1.

12.2. Other enforcement options

If there is no dispute between the Service Provider and the Customer in the course of negotiations with the Service Provider, the following remedies are available to the Customer:

- Entry in the customer's book. The Book of Customers is available at each of the Service Provider's stores.

The Service Provider will respond in writing to the entries posted here within 30 days.

Complaint from consumer protection authorities. If a Customer detects a violation of his / her consumer rights, he / she has the right to complain to the Consumer Protection Authority of the place of residence. After the complaint has been considered, the authority will decide on the conduct of the consumer protection procedure.

Conciliation Body. The Customer may initiate proceedings at a conciliation body operating under the jurisdiction of the competent chamber of the Service Provider for the purpose of settling the consumer disputes concerning the quality, safety and product liability of the products, as well as the conclusion and performance of the contract. For the purposes of the rules applicable to the Conciliation Body, a non-governmental organization, a church, a condominium, a housing cooperative, a micro, small and medium-sized enterprise who purchases goods, orders, receives, uses, uses, or commercials commodities, offers goods is a consumer. addressed.

We have a duty of cooperation in conciliation proceedings in a panel. We work with the conciliation body during the procedure.

Contact details of Komárom-Esztergom County Conciliation Board:

2800 Tatabánya, Fő tér 36

E-mail address:

Fax: 06 (34) 316-259

Phone: 06 (34) 513-010

- Court proceedings. The Customer is entitled to enforce the claim arising from the consumer dispute in court in the framework of a civil procedure under Act IV of 1959 on the Civil Code. and Act V of 2013 on the Code of Civil Procedure.

12.3. Online dispute resolution

Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on the online settlement of consumer disputes and amending Directive 2006/2004 / EC and Directive 2009/22 / EC (Consumer Online Dispute Resolution Directive) Hereinafter referred to as the Regulation), the European Commission has set up an online dispute resolution platform, available from 15 February 2016 for online sales or service contracts to consumers and traders in the event of a consumer dispute.

The scope of the Regulation extends directly to a trader established in an EU-based online sales or service contract established in the EU where a consumer dispute arises between him and the online sales or service contract between him and the consumer.

In case of a cross-border consumer dispute, the dispute with the EU webshop in Hungary is exclusively and quickly decided by the conciliation body operating beside the Budapest Chamber of Commerce and Industry.

In order to use the online dispute resolution platform, you must register with the European Commission system beforehand.

You can access the online dispute resolution platform after registering with the European Commission system using the following link:

After loading the page, select your preferred language, log in and follow the instructions on the page.

If you have any further questions about cross-border online dispute resolution, the Budapest Conciliation Board can provide you with detailed information.

The Budapest Conciliation Body:

1016 Budapest, Krisztina krt. 99. III. em. 310th

Mailing address: 1253 Budapest, Pf .: 10.

E-mail address:,

Fax: 06 (1) 488-286

Phone: 06 (1) 488 21 31

13. Other Provisions

13.1. The Spaltagag Online Store is a Prestashop 1.6-based information system with a high degree of security, with no risk, but we recommend that you take the following precautions: Purchase on the Website presupposes the Customer's knowledge of the technical and technical limitations of the Internet and the acceptance of any error associated with the technology.

13.2. The Service Provider only orders orders for household quantities in its shop and online store.

13.3. The Service Provider is entitled to unilaterally amend the terms of this GTC at any time. The Service Provider informs users about the changes before they become effective by email. When the changes take effect, registered users must explicitly accept the use of the site upon signing in to the site.

Tatabanya, August 01, 2017

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